FREQUENTLY ASKED QUESTIONS
Feel free to message us!
How long does it take to get turned on?
Usually, only a few days unless we need to send a technician over to your home. Your equipment is mailed to you right away and often, by the time it arrives, you would have received a text message from us letting you know if a technician is required or that it’s time to plug your modem in. If the technician needs to come over it can take a week to 10 days to get set up.
How fast is your internet?
Way fast!!! We do speed tests side by side with the Big Guys and we always come out on top. With our SMART internet you can forget about Netflix buffering. We start you off at 100 mbps download and 10 mbps upload.
Do I have to install the modem myself?
Nope. We generally deliver each modem and help you install it. Makes life easier when you have a trained Purple Cow member there.
How does billing work?
We keep everything super simple and bill your credit card or visa debit at the beginning of the monthly period just like Netflix. If you choose the Annual plan we would bill your card once a year. If you need to move your bill date, no problem. Just send us a text on your preferred date and we can move it for you.
Is your Internet Reliable?
Yes, it is super reliable. To prevent our internet from ever causing you issues, we doubled up on everything. We have two internet suppliers, two huge computers with one solely for backup, we even have two power supplies going to these computers.
Do I need to cancel with my other provider?
Yes, once you have the cow’s internet you will cancel with your other provider.
What happens if I need to change my billing information?
You can always log into your account to adjust this information by clicking the “My Account” tab at the top of the page. Your username and password was emailed to you when you joined the cow.
Whats Purple Cow’s Telephone Number?
My grade six teacher said to me the worst thing about internet companies is having to call and wait on hold. Well you never have to do that with us. Text us at 902 800 2660. No holding. No stressing. Only happiness.
What are your goals?
We want to be the internet provider everyone loves! With your help we can spread that love!